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With the UK in recession and unemployment topping two million, the hospitality industry needs to ensure they are able to attract and keep customers. Brian Norman, Managing Director at Vista Retail Support, says that reliable EPOS systems play an important part in maintaining customer satisfaction.
A day in the life of Business Development Manager John Copeman
My week is always a varied and mixed bag and having been at Vista Retail Support for ten years, it’s rewarding to see how the business has grown and how it continues to make great strides forward.
My working day could be spent working on a quotation, bringing together the early stages of a proposal for a client or putting the finishing touches to a pitch presentation. Although many of us work remotely we have a strong team ethic and once I’ve taken a presentation as far as I can, I like to share the content with other members of the team so we can share thoughts and ideas.
Usually I work from my home in Haslemere in Surrey for two days of the week. I have an office in the basement so once I’ve had my morning cup of tea I like to log onto check my emails and see if anything urgent has come up from the previous evening. I like to work from a daily agenda so I have a list of objectives to meet by the end of the day. If I’m at home I try and step away from my desk at lunchtime for a quick sandwich.
When I’m not working from my home the bulk of my time is spent travelling around the country visiting new and existing clients to ensure that their service requirements are being continually met. With travelling being a large part of my job, my day would be much easier if I could find a way of teleporting myself from one location to the next.
If I’m in Cardiff at our head office I like to use the time to catch up with people on any urgent or outstanding issues. Recently, I had to spend an afternoon with the operations team. One of my clients had altered their service requirements so we had to spend some time working through the finer points of the agreement to ensure they receive the best service possible.
My time is invariably spent dealing with a number of customers, all at different point of the sales process. I could find myself working with a client’s solicitor trying to get details of a contract ironed out. This requires a lot of to-ing and fro-ing and one of my frustrations is being unable to get hold of people on the phone when I need to.
By the end of the day, I’m usually pretty worn out so I like relax by spending time with my family and dreaming about playing the perfect round of golf.
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